FIRST-TIME CUSTOMER
Kawan Elite Satisfaction Guarantee Policy
At Kawan Elite, we take pride in delivering great results and ensuring customer satisfaction. We understand that working with a new agency for the first time is a big step, and we want you to feel confident every step of the way. That’s why we stand by our work with a satisfaction guarantee.
Not Satisfied?
50%
Refund
No Questions Asked
If you are not completely satisfied with the outcome of your first project, we offer a 50% refund on the first invoice of your first project-no questions asked. Our goal is to give you peace of mind as you start working with us.
View Policy DetailsClarification on Refund Coverage
01
This refund applies only to the first issued invoice of your first project. If your project consists of multiple invoices, only the first one qualifies.
02
The refund request period starts from the delivery of the work associated with the first invoice, not the entire project timeline.
03
If your first project spans 3 months and has 3 separate invoices, the refund is only applicable to the 1st invoice, and you must submit the refund request within 7 calendar days from the delivery of the work covered by that 1st invoice.
How It Works
A streamlined process for your peace of mind
01
Talk to Us
If something doesn’t feel right during the project, let us know as soon as possible so we can address it.
02
Request a Refund
If the issue is not resolved and you are still unsatisfied, send an email to support@kawanelite.com within 7 calendar days from the delivery of the work covered by the 1st invoice to request a refund.
03
Processing Your Refund
Once approved, we will process your refund within 7 business days.
This policy is available only to customers working with Kawan Elite for the first time.
The refund applies only to the first invoice of the first project and does not apply to any future invoices, projects, or renewals.
The refund covers 50% of the first invoice of the first project but does not include costs for third-party tools, software, reimbursements or external services.
The refund request must be made within seven calendar days from the delivery of the work covered by the first invoice, not the entire project duration.
Approved refunds will be processed within seven business days.
This policy does not cover changes in project scope, additional revision requests, or extra work requested after project completion.
If there’s any concern regarding refund eligibility, we encourage open communication to find a fair resolution for both parties.
If a refund is issued, work on any remaining parts of the project (including subsequent invoices) will be temporarily paused. This ensures both parties have time to reassess the collaboration.
Future work will only resume if both parties agree on a path forward, including adjustments to the scope, expectations, or service arrangement.
If resuming work is not in the best interest of either party, both sides may choose to conclude the collaboration after the refunded portion. In such cases, any unbilled or undelivered work will not proceed.
If the collaboration continues after a refund is issued, the refund policy will no longer apply to subsequent invoices.
This policy is available only to customers working with Kawan Elite for the first time.
The refund applies only to the first invoice of the first project and does not apply to any future invoices, projects, or renewals.
The refund covers 50% of the first invoice of the first project but does not include costs for third-party tools, software, reimbursements or external services.
The refund request must be made within seven calendar days from the delivery of the work covered by the first invoice, not the entire project duration.
Approved refunds will be processed within seven business days.
This policy does not cover changes in project scope, additional revision requests, or extra work requested after project completion.
If there’s any concern regarding refund eligibility, we encourage open communication to find a fair resolution for both parties.
If a refund is issued, work on any remaining parts of the project (including subsequent invoices) will be temporarily paused. This ensures both parties have time to reassess the collaboration.
Future work will only resume if both parties agree on a path forward, including adjustments to the scope, expectations, or service arrangement.
If resuming work is not in the best interest of either party, both sides may choose to conclude the collaboration after the refunded portion. In such cases, any unbilled or undelivered work will not proceed.
If the collaboration continues after a refund is issued, the refund policy will no longer apply to subsequent invoices.
OUR COMMITMENT TO YOU
“We value every partnership and want you to feel supported and confident when working with us. This satisfaction guarantee is our way of showing our commitment to delivering great results and building strong, long-term relationships.”
Let’s Connect
If you have any questions, need assistance, or want to discuss your next project, feel free to reach out
Phone
Office
Level 24, MERCU MAYBANK, Jalan Plumbum 7/102, Seksyen 7, I-City, 40000 Shah Alam, Selangor